How can we help?
Find answers, fix setup issues, or contact the Mula team when you need help.
Products & catalogue
Add product names, prices, photos, categories, and useful descriptions.
Order requests
Understand incoming order requests and what customers see after sending one.
Help center guides
Practical, merchant-friendly guides for getting your store running.
Create your store
How to create your store
Click "Create your free store" on the homepage, verify your phone number, then add your business name, category, and location. Your store is created instantly, even before you add products.
Why your store may need review
To keep Mula trusted for customers, some stores may be reviewed before they can go fully live or receive real order requests. You can still create and preview your store while a review is pending.
Products & catalogue
How to add products
From your dashboard, choose Add product and fill in the product name, price, category, and at least one photo. A clear name and short description help customers understand what you sell.
Share your storefront
How to share your storefront
Once your store is ready, copy your store link from your dashboard or the share section and send it on WhatsApp, Instagram, TikTok, Facebook, or anywhere you already talk to customers.
Order requests
How customers send order requests
Customers open your store link, browse your products, and send an order request with their details once your store can receive them. The request then appears in your dashboard for you to review.
Payments
How payments work
Available payment options can depend on your account, location, and what is supported during the pilot. Always check the payment options shown in your own dashboard rather than assuming one is active.
Delivery
How delivery works
Delivery options may depend on your location and what is supported during the pilot. Some merchants currently arrange their own delivery or pickup while more delivery tools are added.
Account & login
How to fix OTP or login issues
If an OTP code does not arrive, wait a minute and request a new one before trying a different phone number. If the issue continues, contact support with the phone number you used and what step failed.
Popular questions
Start from Create store, verify your phone number, then add your business details, store basics, and your first product before reviewing and publishing.
Need human help?
Contact the Mula team for setup, account, or payment support.
Store setup stuck?
If your store details, store link, or products are not saving, we can help you finish setup.
Tell us who you are and what you need.
We usually respond within 24 hours during the pilot. For faster help, use WhatsApp below.
Need help setting up your store?
If you are stuck creating your store, adding products, or finishing setup, we can help.