How can we help?
Find answers, fix setup issues, or contact the Mula team — all in one place.
Products & catalogue
Add product names, prices, photos, categories, and useful descriptions.
Help center guides
Practical, merchant-friendly guides for getting your store running.
Create your store
How to create your store
Click "Create your free store" on the homepage, verify your phone number, then add your business name, category, and location. Your store is created instantly, even before you add products.
Why your store may need review
To keep Mula trusted for customers, some stores may be reviewed before they can go fully live or receive real order requests. You can still create and preview your store while a review is pending.
Products & catalogue
How to add products
From your dashboard, choose Add product and fill in the product name, price, category, and at least one photo. A clear name and short description help customers understand what you sell.
Share your storefront
How to share your storefront
Once your store is ready, copy your store link from your dashboard or the share section and send it on WhatsApp, Instagram, TikTok, Facebook, or anywhere you already talk to customers.
Orders
How customers send order requests
Customers open your store link, browse your products, and send an order request with their details once your store can receive them. The request then appears in your dashboard for you to review.
Payments
How payments work
Available payment options can depend on your account, location, and what is supported during the pilot. Always check the payment options shown in your own dashboard rather than assuming one is active.
Delivery
How delivery works
Delivery options may depend on your location and what is supported during the pilot. Some merchants currently arrange their own delivery or pickup while more delivery tools are added.
Account & login
How to fix OTP or login issues
If an OTP code does not arrive, wait a minute and request a new one before trying a different phone number. If the issue continues, contact support with the phone number you used and what step failed.
Popular questions
How do I create my Mula store?
Start from Create store, verify your phone number, then add your business details, store basics, and your first product before reviewing and publishing.
Can I sell without a website?
Yes. Mula gives you a clean store link you can share with customers, even if you do not have a separate website.
How do customers send order requests?
Customers view your storefront, choose products, and send an order request with their details so you can follow up and confirm availability, delivery, and payment.
Can I share my store on WhatsApp or Instagram?
Yes. Your store link is designed to be shared anywhere you already talk to customers.
How do I add products?
Add product name, price, description, category, and images during setup or from your dashboard at any time.
How do payments work?
Mula is careful about payment claims during the MVP. If a payment option is available for your store, follow the instructions shown in your setup flow.
Can Mula help me set up my store?
Yes. Mula walks you through a guided, step-by-step setup, and the support team can help if you get stuck.
What happens if my store setup fails?
Try again first. If the issue continues, contact Mula from this page and we can help you finish setup.
Still need help? Contact Mula
Tell us who you are and what you need. We'll route your request to the right team.
Tell us what you need.
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Best for quick merchant setup questions.
Usually replies in under 5 minutes when online.
Open WhatsAppsupport@mula.store
Usually within 24 hours during the pilot.
Send emailResponse time
Mon-Fri, 9am-6pm EAT/WAT.
WhatsApp is fastest; email replies land within the pilot support window.
Looking for quick answers?
Browse guides and FAQs above before contacting us.
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